Do I have to register online to top-up and create a personal cashless account?

No, but we highly advise it. An account will allow you to:

• Check spending history

• Easily reclaim any money not spent post-festival.

To create a Weez account just click here.


What happens if I lose my cashless wristband/card?

As your account is linked to your wristband/card, you can block it by visiting the trouble shooting desk onsite. You can get a new wristband/card which will be credited with the balance of the chip you have blocked.

If you do not create an account, blocking your wristband/card is impossible as we won’t have the unique reference number.


How do I check my balance?

If you created an account you can check your balance at every vendor onsite or at the unmanned top up stations by selecting “Check your balance”.


Do I need to set up a new account each year?

Yes, you need to pair your new ticket with the current year's event, even if you have an account from the previous year.


I still have cashless credit in my old account, can I transfer it for the present event?

No. This is not possible.


What happens to my data?

Personal data is kept only as long as necessary, with appropriate safeguards in place to protect it. The festival collects data such as your name, email, ticket barcode, balance, and payment details, which are deleted after the event.