IMPORTANT: KEEP YOUR WRISTBAND!
The refund period 2026 for remaining Sunnys (Zloty) on your wristband is from
Friday 7. August 8:00 until Tuesday 8. September 23:59.
After that refunds are no longer possible.
Only Szunnys (Zloty) can be refunded.
Crew Currencies (bar & food tokens) are not refundable.
Refunds are processed weekly on Tuesdays and Wednesdays.
A fee of 20 Szunnys (Zloty) applies.
Refunds will be transferred to the original payment method
Pre Top-Ups need up to 21 days for refunds to complete.
START YOUR REFUND
by choosing how you charged money on your wristband:
1. YOU CHARGED YOUR WRISTBAND DURING THE FESTIVAL
If you already have a cashless account at Weez (our cashless system) just login here and follow instructions:
If you do not have a cashless account at Weez (our cashless system) simply create one here:
Please note that refunds can take up to 10 days to process. If you still have any issues, feel free to reach out to us at cashless@garbiczfestival.com.
2. YOU BOUGHT A PRE TOP-UP IN OUR TICKET SHOP BEFORE THE FESTIVAL
Please fill out the refund request formbelow. You will need to provide following details :
Wristband chip code
Name, surname and email address used for the purchase
IBAN and BIC for refund
City and country linked to the bank account
Our team will then process a manual refund. The refunded amount will be accurate to the onsite exchange course.
Please allow up to 21 days for processing and for the payment to reach your account. We’re doing our best to get it to you sooner and are currently aiming for 7 to 10 business days.
If you have already submitted the form, please do not submit it again or contact us about the status of your refund before the 21-day processing period has passed.
If we need any additional information, our Refund team will contact you directly.
3. Donation
Like many festivals Garbicz needs all support it can get. If you want to contribute to the future of this endeavour please consider donating your wristband deposit. This would really help us moving forward. To do so simply keep your wristband as a loving memory.
Do I have to register online to top-up and create a personal cashless account?
No, but we highly advise it. An account will allow you to:
Check spending history
Easily reclaim any money not spent post-festival.
To create a Weez account just click here.
What happens if I lose my cashless wristband/card?
As your account is linked to your wristband/card, you can block it by visiting the trouble shooting desk onsite. You can get a new wristband/card which will be credited with the balance of the chip you have blocked.
If you do not create an account, blocking your wristband/card is impossible as we won’t have the unique reference number.
How do I check my balance?
If you created an account you can check your balance at every vendor onsite or at the unmanned top up stations by selecting “Check your balance”.
Do I need to set up a new account each year?
Yes, you need to pair your new ticket with the current year's event, even if you have an account from the previous year.
I still have cashless credit in my old account, can I transfer it for the present event?
No. This is not possible.
What happens to my data?
Personal data is kept only as long as necessary, with appropriate safeguards in place to protect it. The festival collects data such as your name, email, ticket barcode, balance, and payment details, which are deleted after the event.
REFUND FAQ
