FAQ
Welcome to the FAQ section.
Here you will find the answers to some of the most common questions about do’s & don’ts, how to get here, when, where, what, and how. If you have any further questions, feel free to contact us. We are always happy to hear from you and help you make the most of your experience.
Refund
How to Refund:
Refunds can be done until 8. September 2025, 11:59 PM. Later it will no longer be possible to apply for a refund.
Only Szunnys (Zloty) can be refunded. Crew Currencies (bar & food tokens) are not refundable.
Refunds are processed weekly on Tuesdays and Wednesdays. A fee of 20 Szunnys (Zloty) applies. Refunds will always be transferred to the payment method that was initially used.
How did you charge money on your wristband?
1. You charged your wristband during the festival
– If you already have a cashless account at Weez (our cashless system) just login here and follow instructions:
Click to refund now at Weez
– If you do not have a cashless account at Weez simply create here:
Click to create account and then refund at Weez
2. You bought a Pre Top-up before the festival in our ticket shop
To refund a Pre Top-Up you bought before the festival please send an email to refund@garbiczfestival.com including the code which you find on the chip of your wristband.
Our team will then do a manual refund. The refunded amount will be accurate to the onsite exchange course.
3. Donation
Like many festivals Garbicz needs all support it can get. If you want to contribute to the future of this endeavour please consider donating your wristband deposit. This would really help us moving forward. To do so simply keep your wristband as a loving memory💚
I have a Weeze account from last year. Can I use it again?
No, you need a new account to for each year. Just create one here and refund right away:
Click to create account and then refund at Weez
Do I Need to Set Up a New Account Each Year?
Yes, you need to pair your new ticket with the current year’s event, even if you have an account from the previous year.
I still have cashless credit left from last year in my old account. Can I transfer it for the present event?
No. This is not possible.
What happens to my data?
Personal data is kept only as long as necessary, with appropriate safeguards in place to protect it. The festival collects data such as your name, email, ticket barcode, balance, and payment details, which are deleted after the event.
Lost & Found
Lost & Found items @infopoint As festival organizers in Poland we have legal obligations. Below is a clear, step-by-step explanation of how this works for a festival or mass event in Poland:
1. During the festival – Lost & Found @ Infopoint
1. We secure the items – Anything found should be kept in a safe place (often a designated Biuro Rzeczy Znalezionych – Lost and Found Office at the festival) which is located in our infopoint.
2. We record the find
3. We do our best to return lost items immediately. For example, if an ID card or wallet is found, we make every reasonable effort to locate the owner—through announcements, registration checks, or direct handover when possible.
4. Sensitive items – If we find personal documents, payment cards, or keys, we take extra care. Often, IDs and passports will be returned directly to the issuing authority or the police if the owner cannot be located.
2. After the festival (items unclaimed)
We are not allowed to transport any item to Berlin. According to Polish law (Kodeks cywilny, Ustawa o rzeczach znalezionych – The Act on Lost and Found Items of 2015).
2.1. Ordinary found property (clothing, electronics, bags):
We have to hand them over to the starostwo powiatowe (county office). Under the Polish Act on Found Items, after the festival ends unclaimed items must be handed over to the appropriate authorities:
Ordinary items (clothing, electronics, etc.)
Where to Hand It Over: Starostwo Powiatowe w Sulęcinie (county office) – Lost Property Office: Lipowa 18, 69-200 Sulęcin, Poland
Valuable items (over 100 PLN, cash, precious metals, weapons)
Where to Hand It Over: Police station (Any police station in Gmina Torzym or Sulęcin can accept items like documents, wallets with mowey, etc)
Documents (IDs, passports)
Where to Hand It Over: Police station or issuing authority (e.g., Urząd Miasta). Adresse: Szpitalna 4, 69-200 Sulęcin, Poland
3. How long are items kept?
The starostwo keeps items for 1 year from the date of notification of the find. If no one claims them, we as a festival can request to take ownership (except for items that legally cannot be appropriated).
Contact: verloren@garbiczfestival.com
Age Restriction
Please note: Festival participation from 18 years old.
Awareness Team
Festivals and other cultural events offer spaces for hedonism and exuberance. They are meant to help balance and let go. They form important cultural and social spaces for, among others, people who are met with oppression and discrimination in everyday life every day. This makes it all the more important to make these spaces, which areparticularly worthy of protection, as safe as possible. We live in a world full of patriarchal power structures. It is our task to break up these structures and to counteract them
decisively.
We want to create a space at Garbicz that is characterized by mutual respect and consensus. Let‘s create a world together in which we can all feel safe. The awareness structures of the Garbicz Festival are currently under construction. We are doing everything we can to make our spaces and yours less discriminatory. We will be at the festival with an awareness team and see ourselves as your friends, listeners and supporters.
You can find us next to Eclipse and the Medics, next to the food court.
We are there for you if you need our help or support. We don‘t tolerate sexism, racism, rejectionism,
queerphobia or any other form of discrimination at Garbicz.
Animals
No animals allowed on Garbicz. We love your furry friends so much, but there is too much happening during the festival.
Bassliner
We strongly recommend taking one of the bassliner busses from Berlin Ostbahnhof. No change of trains and tracks, arrive directly on site with a drink in hand. Booking is available through their website. They usually add rides as bookings fill up, so don’t wait until the very end to catch your preferred slot. Journey takes approx. 2h in a perfect world, but be prepared for for potential border control checks, which can add to travel times. Again, Bassliner Tickets are NOT INCLUDED in your ticket this year, so no need to wait for the voucher any day longer.
Confetti
We love nature more, so please leave your glitter and confetti at home.
Children
No kids are allowed on Garbicz ground during the Festival. As there is lots of interest, we are working on a solution towards a kinder camping area. If that happens, we will announce it!
Drinking Water
Our tap water is drinkable. Bring your own bottles or buy our Garbicz bottles onsite.
We are providing more water stations around the festival site every year that will provide everyone with fresh filtered drinking water from our wells that are about a 100 meters deep.
Festival Camping
You find all info about general camping, campervans, camping locations, and parking in our Camping FAQs here.
First Aid
We have Polish, English, and German-speaking medics on site, supported by the experienced team from Eclipse. They are equipped to assist in critical situations.
Guest Accessibility
Due to the wild and natural terrain of our festival grounds, we unfortunately do not have the infrastructure to accommodate disabilities at this time. We thank you for your understanding.
ID Check at Entry
We’ll be checking IDs at the entrance, so please bring an official photo ID with you. No exceptions – thank you for understanding.
Musicians & DJ
We do not accept applications for musicians and DJs. We still hope you come and spend an amazing time with us at the festival.
No Photo Policy
No Photos, No Cameras
Please do not take any photos or videos with your smartphone on the dancefloors. Also do not bring any equipment like SLR, video, or analog cameras on the festival grounds. These are strict rules and ensure an immersive and safe experience for all of us. Additionally there will be a badged media team that will work respectfully.
No Flags, no borders
Garbicz Festival is a celebration beyond nations, labels, and limits.
Sustainability
Please keep in mind that we are partying in a nature reserve, so it is very important to respect nature, and act responsibly. To protect this incredible piece of land, please follow these simple steps that are part of our sustainability concept:
Do not bring rubbish to the Festival. If you have rubbish please use the designated rubbish areas for disposal. Read the signs carefully and drop rubbish accordingly
Do Not throw any cigarettes on the ground or into the lake. The Filters are extremely harmful to the environment. Please use pocket ashtrays.
Read our sustainability guide on how you can join us on our vital mission.
