FAQs

Ticket Swap

Already bought your tickets but can’t attend the festival?
Within 14 days of the receipt of payment you can get a refund via Ticket Toaster if you send them a cancellation letter on hallo@tickettoaster.de. There will be a cancellation fee taken from Ticket Toaster which will be 8€ then.

Have the 14 days passed? Please use the Ticket Toaster ticket swap system!
You can find the ticket swap here.

Note: there is no other way to resell your tickets!

Existing Login-details

Why can’t I login on my old account anymore?

→ Are you sure, this was the e-mail address you used last year? If yes, and it still does not work, please reset your password. If this does not work as well, please get in contact with: hallo@tickettoaster.de

RFID

What is rfid?

→ For the second year, an electronic wristband (RFID) with saved credit will replace paper vouchers for environmental reasons, convenience and efficiency.

Bars and food stands will be equipped with RFID scanners and at our SZORRY Top-up Stations.

How does this work?

→ Top-ups are quick and easy by Cash (Euro, Zloty) or Credit & Debit Cards.  Credit will automatically go straight to your wristband.

In addition, we offer a ‘Monster Card’ top-up option. This way, you can all share one card with your partying group.

Can I tip at the bars or food stalls?

→ Tipping is easy, you can tip the amount on the RFID screen yourself and then your choice will ask for confirmation.

Service is not included so tips are very welcome.

Top up App

This year we have a super easy top up option: The Ticket Toaster App!
→ Avoid the queue and just top up (and refund!) your RFID Chip through the app.

→ Simply download the app with your smartphone. The payment will go via credit card, Apple Pay, Google Pay. Your wristband will update automatically with the next payment.
→ Should your wristband not update automatically after you use the app to add to your balance, you can always scan & update it at the infopoint. Please really make sure that this is always the case to make sure the top up went through. There are also self scanners, where you can check if the balance was updated.

→ With this link (https://toaster.link/app) you can download the app from now on, so it´ll be ready to use on your phone when you need it.

Pre-Define Your Garbicz Credit

Besides uploading your Szorries on your wristband at our top-up stations on field, you can now pre-define a credit prior to the event.

Save time, avoid queues, and spend more time on the dancefloor.

All you need to do is to choose from €100, €150, or €200 to pre-define your credit volume, enter your credit card or bank information when downloading your ticket and you are good to go!

We won’t charge or block the amount when you buy your ticket – you will only be charged for every purchase made during the festival and you will be sent a receipt so you can keep track of your credit allowance.

If it’s not what you’re into that’s cool too, you can always choose to opt out and load money onsite if you want to keep things old-school. Everyone’s a winner.

Accommodation

Where will I sleep?

Tent
→ You can pitch up your tent only in the special areas which you will see on the map.

→ If your tent is somewhere else, it will be removed.

→ If you have a choice, please go for a small and cosy tent home. So we all have enough space to live. Sound systems are something we build, please leave yours at home.

Tent hotel
→ Coming from far and can’t bring your own tent equipment?
Instead of buying one-time stuff, we have a sustainable option with our tent hotel.
Pre-set up and decorated bell tents, coming with all you need to have a super comfy stay at Garbicz.
We have three bell tent sizes to offer:

5M Large Bell Tent *Premium Package
Max of 4 people

4M Medium Bell Tent *Premium Package
Max of 3 people

3M Small Bell Standard Tent Package
Max of 2 people

INTRODUCING OUR NEW TENT MOTEL
For those who want a simpler option, we offer a fully erected ridge tent with basic bedding included, no pitching tents or blowing up mattresses required! All you need to bring is a little deco and bling to make your tent sparkle and sing!

If you are interested in booking a tent in our tent hotel or tent motel, please send an email to: tenthotel@garbiczfestival.com

NOTE: you can only book a tent, if you have a ticket booking code.

Camper
→ This year, to even the playing field and make more space for everyone, we are only allowing tent camping in the main camping grounds. But fear not, for those of you wanting to bring something a little fancier, we still have you covered. We have opened up two special RV/Caravan/Car camping grounds for this edition of Garbicz: Sunrise Camp and Silent Camp for bigger crews with bigger campsites.

– At Sunrise camp your crew can book a 12×6 metre area for your RVs, Caravans, Cars, and any friends with tents that would like to join for a package of €450
– At Silent Camp your crew can book a 8×4 metre area for your RVs, Caravans, Cars, and any friends with tent that would like to join for a package of €300
– There will be a third RV/Caravan camping space made available closer to the event for €200, but we cannot guarantee there will be space for your friends in tents to camp with you!
– And if none of the above works for you, you can always book yourself a tent at our wonderful tent hotel, or bring your own tent to be a little closer to the action!

How To Get To Garbicz

Bassliner 
Is the best, please check info below.

Car
→ We encourage everybody to leave their car at home as there will be no car access to the festival site. Cars can be parked in the village for a fee IN CASH to the locals.

→ Vehicles already on site without visible registration (car sticker) will be removed for a charge on your costs from the grounds and sent to the village by the Traffic Crew. 

Camper
→ If you come with your camper you need a camperticket. You really can’t park your camper anywhere around Garbicz Festival without that special ticket. You can register your camper at this check-in to receive the special sticker.

→ The max length of your mobile home can’t be more than 6 meters.

Train
→ The closest train station is Rzepin.

→ If you take a Regionalbahn (Not the EC) you can even use the 9 Euro Ticket.

→ From there you have to arrange a taxi. It’s another 10 km to Garbicz.

Bassliner

Where do I find the “Bassliner”-Code?

→ The voucher codes for booking the bus shuttle will be provided by mail a few weeks before the festival starts in your order overview of your ticket account (check your spam too).

→ You can book the bus via their website (here) with your unique code. If you didn’t get any mailing to get your personal code for some reason, please write to hallo@tickettoaster.de. Always send the order number starting with “GBF” with your request.

→ For inquiries regarding the bus shuttle – in particular re-booking or cancellations please contact buero@bassliner.org

Food and beverages

How and where will I eat and drink?

→ You have a credit of 80 € for food and drinks, which is loaded on your RFID chip on site, so you can feast and relax right after your arrival. We serve international cuisine and Polish classics as well as a wide selection of drinks. It is worth trying our delicious and multicultural food stands.

May I bring own drinks and food?

→ In the surrounding area you have the possibility to buy your own food and drinks, and you may also bring it from home. Barbecues are not allowed! Do not leave any rubbish after the festival.

Drinking water?

→ Our tap water is drinkable.

We are committed to making our festival greener to help the environment that sustains us. In our efforts to eliminate plastic and disposable waste we have included our signature Garbicz festival stainless steel water bottle in the ticket price. This way we can guarantee everyone attending the festival has a reusable water bottle and can do their part to eliminate plastic.

The water bottle included in the ticket price holds 300ml, but we also give you the option to upgrade to 500ml or 750ml for an extra €5 or €10 respectively when you buy your ticket. Your chosen water bottle is then saved on your wristband and can be picked up at the Garbicz Kiosk or the Infopoint on site, it’s that simple!

In addition to this, we are providing more water stations around the festival site this year that will provide everyone with fresh filtered drinking water from our wells that are about a 100 metres deep. This way, you can rest assured you are drinking locally-sourced water of the highest quality that is much better for you than water from a plastic water bottle, and in turn, much better for our environment.

Application for Supporting / Food / Act

How can I apply?

→ You will have the opportunity to download a form from our Website, to apply for any chosen field of interest.

Application deadline?

→ You may submit your application until the end of April by using the link that will come in the next days.

When do I receive the confirmation/rejection?

→ Please be patient until end of June/beginning of July. We receive many applications and we need some time to process them all.

Already purchased tickets but want to support?

→ If you will be accepted as a supporter, you can independently resell the tickets you’ve purchased.

COVID Rules

We would like to operate as safely as possible, without enforcing any rules.

We kindly ask you, to→ Use commen sense: if you don’t feel well, stay at home.

→ Please take a (self) test before you come to the Garbicz grounds

→ Tip for our Berliners: It is still for free to do a Bürgertest in the city

→ If you really need to test before entering the site, we will have a few selftests at the entrance, but only for emergency cases (like a sudden fever, illness or no option to test before coming)

→ When you feel sick on site, let us know at the info point, and will test you on site

→ When you are tested positive on site, please wear a mask at all times, stay at a distance and stay in your tent/camping area and let others bring you food and drinks. Of course leaving the site is always an option.

More!?

Lost something?

If you’ve lost – beside your mind – something on the festival fielt please write an e-mail to:

verloren@garbiczfestival.com

When lost your mind (and for thank yous) to:

eclipse@garbiczfestival.com

More information?

If you still want to have other informations, feel free to contact us here:

info@garbiczfestival.com